Privacy Policy

Welcome to Serpentis: Learn with Snake ("the Game"), developed and published by Hexaovra Studios ("we", "us", or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you play our game.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or play the Game.

1. Information We Collect

We may collect information about you in a variety of ways when you play the Game. The information we may collect includes:

• Authentication Data: If you choose to log in using Google Sign-In or Apple Sign-In, we collect your basic profile information (such as email address, display name, and unique user identifier) via Firebase Authentication to sync your game progress.
• Device Identifiers: We automatically collect device details (such as your Mobile Advertising ID / GAID) through third-party advertising SDKs to serve and measure advertisements.
• In-Game Actions: We store local gameplay progress, unlocked skins, quest states, and currency totals (coins/gems) on your device storage and Firebase Cloud Database.

2. Use of Your Information

We use the information we collect to:

• Provide, maintain, and improve the Game experience.
• Synchronize your game achievements, unlocked skins, and currency balances across devices.
• Deliver relevant banner, interstitial, and rewarded video advertisements via Google AdMob.
• Process in-app purchases through the Google Play Store billing portal.

3. Third-Party Services

The Game utilizes trusted third-party services that may collect information used to identify you. These include:

• Google Play Services: Core game delivery, installation, and payment processing.
• Google AdMob: Personalized and non-personalized advertising delivery. Google Privacy Policy.
• Firebase: Authentication, cloud database management, and progress synchronization. Firebase Privacy Policy.

4. Data Retention & Deletion

We retain your user data for as long as your account is active. You have full control over your data:

• In-Game Data Wipe: You can completely and permanently delete all your local and cloud account details directly in the game settings by using the "Wipe Account Data" option.
• Manual Deletion Request: You can request the permanent deletion of your account and all associated sync records by contacting us via email.

5. Children's Privacy

Our Game is targeted for audiences 13 years of age and older. We do not knowingly collect personal identifiable information from children under 13. If we discover that a child under 13 has provided us with personal data, we immediately delete this from our servers.

6. Security

We implement industry-standard secure socket layers (HTTPS) and encryption protocols to protect user data in transit and at rest in our databases.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.